Administrative Policies

The Bissett Vault self-study continuing professional education courses are available individually, or as part of an “All Access Pass” subscription. 

Record Retention Policy:

The following documentation will be retained electronically for a minimum of five years:

  • Records of participation
  • Dates of registration and course completion 
  • Program descriptive materials


Course Update Policy:

All Bissett Vault courses contain the most recent publication, revision and/or review date noted in the course description section of the course player. 


Cancellation Policy:

The Bissett Vault “All Access Pass” subscription is automatically renewed at the end of the subscription term unless cancelled during the subscription period. Subscriptions can be cancelled at any time by completing the steps below:

Step #1: Log in to Student Dashboard

Step #2: Click on My Account

Step #3: Click on Billing

Step #4 Click on Cancel Subscription


Refund Policy:

If you are not satisfied with your experience, for any reason, you may request a full refund within 7 days of purchase. Please contact customer support at [email protected]

Qualifying refunds will be processed within fourteen (14) business days of request of refund to the original payment source (e.g. credit card).


Complaint Resolution Policy:

For more information regarding administrative policies such as refunds, subscription cancellation, or complaint resolution, please email us at [email protected]


Accessibility Statement:

The BIssett Group is committed to ensuring accessibility for people with disabilities. We are continually improving the on-demand learning experience and working towards applying the relevant accessibility standards. Please let us know if you encounter accessibility barriers on our website or while engaging with any of our courses.


Policy Updates:

Administrative policies such as the refund policy may change from time to time. All changes to any administrative policy will be posted to the website and are effective as of the posting date.


Policy last update:  21st April 2023